Refund Policy

Last updated: July 25, 2026

Full refund — no questions asked

• Reservation not delivered: if you do not receive your reservation by email within 2 hours of payment, you are refunded in full.
• Reservation not verifiable: if your reference cannot be verified on the carrier's website during its validity, we reissue it immediately or refund you in full — your choice.
• Wrong details on our side: if the reservation does not match the details you submitted, we reissue or refund.

Before your reservation is delivered

As long as your reservation has not yet been delivered, you can cancel your order and be refunded in full. Once it has been delivered, the service is considered performed (see our Terms).

Cases not eligible

• The reservation was delivered, verifiable, and matches your order (the service has been performed).
• An airline or other third party made a decision you disagree with — we cannot guarantee third-party decisions.
• Details you submitted were incorrect (e.g. a misspelled name). Contact us anyway — when we can reissue, we do it free of charge.

How to claim

Email support@proofmyflight.com with your order email address and the problem. We reply fast, 7 days a week. Refunds are returned to your original payment method, usually within 5-10 business days depending on your bank.