Refund Policy

Last updated: July 17, 2026

Full refund — no questions asked

• Reservation not delivered: if you do not receive your reservation by email within 2 hours of payment, you are refunded in full.
• Reservation not verifiable: if your airline reference cannot be verified on the carrier's website during its validity period, we reissue it immediately or refund you in full — your choice.
• Wrong details on our side: if the reservation does not match the details you submitted, we reissue or refund.

Cases not eligible

• The reservation was delivered, verifiable, and matches your order (the service has been performed).
• An embassy, airline or border authority made a decision you disagree with — we cannot guarantee third-party decisions.
• Details you submitted were incorrect (e.g. misspelled name). Contact us anyway — when we can reissue, we do it free of charge.

How to claim

Email support@proofmyflight.com with your order email address and the problem. We reply fast, 7 days a week. Refunds are returned to your original payment method, usually within 5-10 business days depending on your bank.